Phil Usher - 3 Minute Introduction Interview
I specialize in complex problems involving highly
integrated systems. Systems where organizational culture, tradition,
process, people, and technology combine to produce a stable yet
inflexible solution. Such systems are resistant to change primarily
because so much is vested in them. I call them “Vested
Systems” and any apporach to changing them must handled with care
and respect. Other Services:
Business Intelligence and customer service - Who’s your customer and what do they expect of you?
What do you expect of them?
Are you treating them well?
Do they come back for more?
Do you reach out to them, how and how often?
Business Plan – Business Planning – Are you able to describe your business in enough detail to meet
the needs of your stakeholders, potential investors, lenders,
partners or buyers?
Mission Statement, Goals and progress markers – Is your mission
statement clear and far reaching enough for someone to grasp in 30
seconds? Do your goals
drive your staff correctly?
Strategic Planning – Business Alignment – Is your mission supported by clear strategic objectives?
Do the various parts of your business work in concert or
conflict?
Organization, Structure, Culture, Career Path, Succession and
incentives
– Does your organizational structure drive the business or impede
it. Do your key players
have a growth path? If
you suffer a loss is there a replacement ready to take over?
Do your incentives work in concert with your goals?
Technology
– Are you getting the most from your technology?
Do you view technology as a weapon, a tool or a necessary
evil? Are you trying to
solve people problems with technology?
Do you have a technological white elephant?
Measurement, Metrics , Performance, Score Card – What’s your posture on performance measurement?
Do you count everything which moves?
Have you been able to draw parallels between your recorded
measurements and the successes or failures of your strategies?
Can your measurements provide clear and unchallenged proof of
your progression towards your goals?
Do you use a Score Card system?
Is your Score Card solution taken seriously?
Product Management, R&D – Do your products and services interoperate?
Do your products or services overlap?
Do your customers have a clear upgrade path?
If there a clear product lifecycle?
Do your future products and services have a clear path to
move from conception to customer?
Marketing, Marketing Plan, Branding and Selling – Does your business have
a recognized brand? Do
your products and services further that brand penetration?
Do you market your products, your brand or both?
Do you have a Marketing Plan?
Do you have Sales goals?
Do your sales goals and practices work in concert with your
Marketing Plan? Does
your release management process properly cater for product still in
the channel? Return to www.PhilUsher.com |